Veterinary Medicine


As a pet owner/horse owner/farmer, you’ll want to be sure that the medicines you’re giving your pet/horse/livestock are safe, effective and legal. 


The Veterinary Medicines Directorate (VMD):The VMD is the UK government agency responsible for the controls on veterinary medicines in the UK, including their authorisation, manufacture and supply. The Accredited Internet Retailer Scheme (AIRS) In 2012 the VMD set up the Accredited Internet Retailer Scheme (AIRS) in response to the public’s concerns about buying veterinary medicine.

We are approved by the Veterinary Medicines Directorate (VMD) for the retail supply of POM-VPS and NFA-VPS veterinary medicines by a suitably qualified person (SQP). You can check our approval on the VMD Website

Our premises approval number: 1091443

Buying your veterinary medicines from us, a VMD-accredited internet retailer, you can be sure that:

  • We are a UK-based retailer and authorised to sell veterinary medicines.
  • We only supply veterinary medicines that are authorised in the UK, meaning they’re proven to be safe and effective when used as directed.


Our registered qualified person with responsibility for the supply of veterinary medicines classified as POM-VPS/ NFA-VPS is Keith Wright SQP. You can verify that Keith is a SQP by checking the RCVS’s register.

His registered number.: QR11123


Any product in the UK that makes a veterinary medicinal claim must be authorised. You can tell if a veterinary medicine is authorised as it will include English language labelling that it’s important that you read and understand. The label will include a unique UK marketing authorisation number, which will appear in one of the following formats:

  • Vm 04321/4001
  • Vh 05467/4007
  • EU/1/99/099/001-001

Alternatively, the product may include a statement "This veterinary medicine is marketed in accordance with Schedule 6 of the Veterinary Medicines Regulations - Exemptions for small pet animals" or similar on the label and packaging.

There are four classifications of authorised veterinary medicines:

  1. Prescription-only Medicine – Veterinarian (abbreviated to POM-V).
  2. Prescription-only Medicine – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to POM-VPS).
  3. Non-Food Animal – Veterinarian, Pharmacist, Suitably Qualified Person (SQP) (abbreviated to NFA-VPS)
  4. Authorised Veterinary Medicine – General Sales List (abbreviated to AVM-GSL).

You can use the VMD’s Product Information Database to check if a product is authorised and its classification, or to search for a UK-authorised veterinary medicine. The search facility allows you to search by trade name, active substance, species, legal classification and many other options. Each product has a Summary of Product Characteristics (SPCs) that tells you all about the medicine.

For more information visit the VMD’s Product Information Database


It is an offence to:
  • Alter a prescription issued by a vet, pharmacist or SQP.
  • Fraudulently produce a prescription.

Our RQP carefully checks all prescriptions and will report suspected prescription misuse to the VMD or the police.What to do if your pet suffers an adverse reaction: No medicine is risk free and all medicines have the potential to cause adverse effects. Some of the adverse effects are known about and these are explained in the product’s SPC. Others that may only rarely occur or are specific for certain breeds or groups of animals may only be seen when the products are used more widely. If you suspect that you or your animal has had an adverse reaction to a veterinary medicine, or you think the medicine hasn’t worked as it should have done, report it to the VMD using this form.


If you have a complaint about the quality of a veterinary medicine please contact us in the first instance.

However, if you feel that we haven’t resolved your complaint satisfactorily, you can contact the VMD.

Please note that the VMD will only consider complaints about veterinary medicines supplied, not about service, delivery, cost or non-medicinal products.


As a responsible, licensed supplier of Veterinary medicines, your animals welfare is at the heart of our business. For this reason, we are unable to accept returns of prescription items.For the safety of your animals, we have to be able to guarantee the medicines we supply are in perfect condition and have been correctly stored.