About us

About Us

This web site is owned and operated by Vale Gardens Limited who are completely dedicated to your total satisfaction.

Contact Details

Vale Gardens Limited
Birmingham Road
WR11 7TW
United Kingdom

Phone: 01386 831000
Fax: 01386 831855
Email: sales@valegardens.co.uk

Vat Reg. No. 785 6362 85
Registered in England No. 4268124
Registered Address: 1 Clayfield Road, Bretforton,Evesham, Worcestershire, WR11 7HS

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all Major Credit & Debit Cards including American Express.
If you do not wish to pay online, you may send your card information via phone, or by post or ask for our BACS det.ails & pay directly into our bank via bank transfer

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Carriage options are offered at Checkout, suggesting the most appropriate & cost effective method.
All options will require a signature when delivered,
Please make sure that someone will be available to take in the delivery.

Delivery Schedule

It is our intention to despatch all orders within 7 business days.

However should there be any variance to this you will be notified (by e-mail) immediately we are aware.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

We do not keep back Orders as such BUT should there be an 'Out of Stock' situation upon receipt of your order, you will be notified with an option of a shipping delay or a refund.

If your item is not in stock at the time of ordering , You will always be emailed with the option to cancel if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

When the order is placed at our website, all payments transactions will be transferred to a Sage pay secure server where all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

At no time during this process do Vale Gardens have access to any of your payment card data.


All of our products come with the appropriate Manufacturers Guarantee.

Reaching Us

If you need to reach us, please contact us here.

Alternatively, you can call on 01386 831000                (International +44 1386 831000)
Or write to us at:
Birmingham Road
WR11 7TW
United Kingdom

Privacy Policy

Vale Gardens Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Veterinary Medicine

As a responsible, licensed supplier of Veterinary medicines, your pets welfare is at the heart of our business. For this reason, we are unable to accept returns of prescription items. For the safety of your animals, we have to be able to guarantee the medicines we supply are in perfect condition and have been correctly stored.